Business Process Management

True automation of the mortgage process will be the determining factor for the most successful mortgage companies in the years ahead. Metavante's Business Process Management (BPM) system is designed specifically for mortgage lenders to achieve full automation by controlling all components of the mortgage process. By using BPM, lenders can significantly reduce the costly human involvement in repetitive tasks such as tracking documentation, managing third party services, underwriting/ decisioning and document production.

Business managers can achieve a high level of automation using the power of Metavante's BPM without the need for technical programming. Utilizing the user-friendly BPM Visual Workflow Designer interface, lenders can manage the completion of transactions by assigning tasks to a set of resources in an optimal sequence based on business rules. This unique workflow management tool ultimately allows lenders to automate, measure and change their mortgage business to maximize overall performance.

Metavante's BPM tool is fully integrated with our industry-leading LOS solution, Loan Origination Studio. It can be infinitely scaled to manage complex processes from start to finish.

Workflow design and Business Process Management are becoming the primary drivers for the most successful leaders in the mortgage industry.

	Printer ready version Key Features Work Queue Management

Key Components

• Visual Workflow Designer
  User-friendly visual interface for defining workflows. Enables drag-and-drop manipulation of tasks, connectors and rules.
• Rules Engine
  Complete product, eligibility and pricing decision engine is fully integrated with BPM.
• Queue Manager
  Facilitates which tasks are assigned to each specific queue.
• Workflow Runtime
  Manages the task-to-task progression the workflow and parallel task execution. Creates complete logs for Business Process Management functions.
• Reporting
  Real-time reporting allows an authorized user to see exactly where any loan application is within a workflow.
• Business Process
  Management Tools
  Analysis of process inefficiencies, both human and automated. Planned vs. Actual duration tasks. Monitoring of external third-party performance.

Key Features:

Benefits:

Automate

Incorporation of Business Process Management minimizes the need for human “touches”. It can automate many repetitive tasks and includes sophisticated event handling and exception processing. This substantially reduces origination cost and accelerates processing.

Measure

The tools provided with BPM enable managers to measure both automated and manual processes. Utilizing this information, process bottlenecks can be quickly pinpointed and addressed. In addition, performance goals can be established and managed in real-time.

Change

The comprehensive information generated in utilizing BPM enables business owners to change and enhance their business processes. Having the proper information yields better decisions, from adding new products and changing management structure to generating significant new business.

Work Queue Management

An integral component of BPM integration with Metavante’s Loan Origination Studio is Work Queue Management. Studio has a sophisticated work queue system that allows lenders to:

• Define an arbitrary number of work queues
• Design workflows that assign tasks to work queues in accordance with the lender’s business processes
• Assign users to one or more work queues; users have access to a home page where they can “get the next task” from their queue(s)
• Dynamically change the relative queue priorities to manage business processes in real time. Managers have access to a Work Queue Dashboard showing users assigned to queues, relative queue priorities, number of tasks currently in each queue and other summary statistics such as average and maximum times for task completion
• Analyze bottlenecks and process inefficiencies